The Follow up!
It never ceases to amaze me how few sales people make the effort to follow-up after they have made initial contact with
a prospect or customer during the selling cycle. Think about the times that situation has happened in your own life (business & personal) when someone did not bother to take this initiative. Think about how this dynamic applies to your sales process and plan.
Why donít you follow up? Do any of these seem to be on the mark?
You don't want to appear pushy. It may be true that following up too frequently will come across as being pushy. However, very few people ever come close to crossing this line. In fact, you may be perceived as pushy more because of your tone, rather
than the fact that you actually followed up. So where's the happy balance? It depends on your business. A weekly call is more than enough to keep in touch providing you make sure your call short and to the point. Also, provide some additional value during
your follow-up call. This may give your prospect a reason to choose you instead of a competitor.
You forget. It's easy to forget considering how busy we are. We may have every intention of calling or emailing the prospect but got caught up in our business. Unexpected problems crop up, we find ourselves spending more time in meetings and stuck in
traffic, and because we didn't schedule the follow-up, it doesn't get done. This is a common dilemma but one that can be avoided by considering the follow-up like a scheduled appointment.
You make false assumptions. When someone doesn't immediately return our phone call or email message, we usually assume the worst - even if this assumption is not verified. I have learned from experience that a lack of response can often be attributed
to the fact that the other person is just too busy to respond or does not have an answer for you. We think if we do a good job presenting, the customer will automatically call us back - we don't need to follow-up. Unfortunately, we canít rely on this passive
style if we want to achieve our sales goals. I remember talking to a couple of business owners at a networking function and they lamented the fact that companies did not return their calls. I pointed out that the average executive or buyer receives dozens
of phone calls every day and often hundreds of emails. They are extremely busy which means they forgot and the more time that slips by, the less important your product or service may be to them.
You have never been taught. Many people have never received formal sales training and have not learned why they should follow-up and how to make this happen. This is relatively easy to remedy. Start by asking or telling your prospect that you will follow-up
on a specific day or time. Tell them how you will follow-up (telephone, email, face-to-face) and record this in your day planner or CRM system. You can easily differentiate yourself from your competition by making the effort to follow-up with your prospects
and customers. Don't ever assume that they will call you. Be proactive and contact them.
You are afraid of what you will hear!
We donít know what their perspective is in regard to our solution or product -perhaps because we didnít ask the right questions in the meeting so we are flying a little blind. If we donít flush out an undiscovered objective, then we canít overcome the objective
to move the sale closer to a YES!
Consider the perspective of working in your business and not on your business!
87. Stay up when youíre selling!
The next time you close a big deal youíve been working on for a while, take a moment to think of every other potential
client or deal that could be addressed as well.
What am I getting at here? Simply this: The best time to sell is right after we get "a win," because making that sale gives our confidence a big lift and we feel as if weíre suddenly on top of the world.
When we feel like this, we want to maximize the potential results. So postpone the celebration for one day. Take advantage of the momentum and "edge" you now have, and get out there and close those other deals!