I embellished this article from the April newsletter to drill down on this concept and further illustrate how your attitude can effect clients’ actions!
It is interesting to look at the world around me through the eyes of a sales coach, business development trainer and motivational speaker. . .always evaluating the service of a company’s personnel or their sales person. I seem to see and ultimately measure my experiences by ‘Do they treat all of their customers like that?'; ‘Why did they say that?'; ‘Do they have any clue what conclusion I come to when I hear that?’
Focus Point # 12: Be a good sport and treat others fairly in competitive bidding situations, etc.