It is interesting to look at the world around me through the eyes of a sales coach and consultant…always evaluating the service of a company’s personnel or their sales person. I seem to see and ultimately measure my experiences by ‘do they treat all of their customers like that?’ ‘why did they say that’, ‘do they have any clue what conclusion I come to when I hear that?’

Focus Point #9:  Say “thank you” when someone goes out of his or her way for you. Yes, we do know how obvious this tip is.

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